Luis Lazu

Luis Lazu is an experienced professional with a strong background in technical support and management positions at Phone.com since January 2015. Key roles include Manager of Professional Services, Manager of Technology Support Services, and Manager of Network Solutions Engineering - Tier 3, where Luis played an instrumental role in the migration of VoIP architectures. Prior experience includes various technical support roles, resolving escalated tickets, coaching team members, and improving customer service processes. Luis holds a Bachelor of Arts in Applied Mathematics from Rutgers University - Newark and an Associate of Science in Business Administration from Essex County College.