phs Group
Kailea Dando is an experienced professional in customer service and improvement management, currently serving as Customer Improvement Manager at phs Group since December 2023. Previously, Kailea held the position of Sales Support Manager at Unify Brand Partnerships from July 2023 to December 2023. Kailea's extensive tenure at phs Group from January 2009 to July 2023 included roles as Customer Service Team Manager, Customer Service Supervisor, and Customer Service Advisor, demonstrating exceptional leadership and coaching skills focused on enhancing customer experience and driving continuous performance improvement, as evidenced by NPS and CSAT metrics.
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phs Group
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Throughout the current crisis caused by the Corona Virus phs have remained open and have maintained our commitment to helping businesses stay open for service. We have placed massive focus on ensuring a good supply of equipment and products that customers need to ensure a sanitary and healthy working environment for colleagues and customers alike. Getting business back to work safely is our key priority at this time. We’re proud to help our customers manage the fundamental challenges of being human. With more people spending time away from home, either in the workplace or at leisure, our products and services play a vital role in making our customers’ premises safer and healthier places that meet the changing needs of society. We provide washroom, healthcare and floorcare hygiene services, and a range of specialist services, to more than 90,000 customers at 300,000 locations helping to meet the needs of more than 100 million people. As the leading hygiene services provider in the UK and Ireland, we’re driving innovation and change in our industry, focusing on the sustainability challenges that matter most to our customers and their customers. We have recently come to an agreement with Viridor, one of the UK's leading recycling, resource and waste management companies. This agreement, the first of its kind in the UK, means that waste collected by phs is diverted away from landfill and processed in Viridor's waste to energy plants. This commitment to our customers that we will dispose of their waste responsibly is our LifeCycle guarantee and it is central to our philosophy to develop and promote innovative and environmentally responsible solutions within our sector. At phs Group, we use our social media channels to build brand awareness, promote content and share information. We do not monitor our social media channels for subject access requests. To view our Privacy Notice and to find out more, please visit: https://www.phs.co.uk/privacy-notice