Pia
Christian Pacheco has extensive experience in various leadership roles. Christian is currently serving as the Chief Executive Officer at Pia since March 2022. Prior to this, they worked as the Managing Director at Virtual IT Group from April 2015. From February 2005 to August 2009, Christian worked as a Business Intelligence Consultant at AVC Group, Lynas Corporation, and BHP Billiton (PKCT).
Christian Pacheco attended the University of Wollongong from 2002 to 2009, where they obtained a Bachelor of Information Technology with a focus on Network Design and Management. During the same period, they also pursued a Bachelor of Information Communication Technology specializing in Business Information Systems. Additionally, they acquired various certifications from institutions such as Telstra, Cisco, CompTIA, Microsoft, StorageCraft Technology Corp. LATAM, and VMware, although the specific dates of obtaining these certifications are not provided.
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Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!