Pia
James Allen has an extensive work experience spanning over several years. James started their career as a Finance Broker at Laura Dean Financial Solutions in 2007 and later became a Financial Planner & SMSF strategist. In 2014, they joined Future Accountants & Advisers as the Managing Director, where they worked until 2018. In 2019, they joined Cisco as a Cisco X-sell Specialist, responsible for delivering live demonstrations and collaborating directly with vendors. During this time, they also worked as the General Manager of Client Relations at Virtual IT Group, leading sales and marketing efforts. Recently, in 2022, they joined Pia as the Global Senior Vice President of Sales. Overall, James Allen has gained expertise in various roles, including sales, management, finance, and IT services.
James Allen holds a Bachelor's degree in Commerce from the University of Wollongong, which they obtained from 2003 to 2008. In 2013, they received a Professional Certificate in SMSF from the University of Adelaide. James also became a SPAA SMSF Specialist Advisor™ in the same year from the SMSF Professionals Association of Australia. In addition to their educational qualifications, James Allen has obtained several certifications from various institutions such as Telstra, Cisco, Citrix, and Microsoft, among others.
Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!