Pia
Nick Ricucci is an experienced professional in customer success and product management with a diverse background in IT support and account management. Currently serving as a Product Manager and Partner Success Manager at Pia since January 2023, Ricucci previously held the position of Customer Success Manager at Virtual IT Group from August 2021 to December 2022. Prior experience includes working as an Account Manager at Leading Edge Computers Griffith and various IT support roles at IVM Chemicals and BSC Consulting S.p.A. Ricucci's skill set includes building long-term customer relationships, delivering exceptional client service, managing project timelines and budgets, and providing technical support to a global user base. Educational background includes attendance at Sciences High School from 2002 to 2006.
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Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!