Pia
Timothy Cornish has extensive experience in the technology and product management sectors, currently serving as Vice President of Product and Chief Operating Officer at Pia since November 2021. Prior to this role, Timothy held various positions, including Service Delivery Manager and Lead Technical Engineer at Virtual IT Services from April 2015 to June 2022. Timothy also served as IT Manager at Edmen Group from September 2009 to June 2016. Timothy holds a Bachelor’s Degree in Business Information Systems from the University of Wollongong, where studies were completed between 2009 and 2016, and completed high school at The Illawarra Grammar School from 1999 to 2005.
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Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!