Portia Angelica Timbreza

Portia Angelica Timbreza is a seasoned professional with extensive experience in customer service management. Currently serving as a Senior Customer Service Manager at Rapid Phone Center since July 2019, Portia has previously held roles such as Customer Service Manager and Quality Assurance Implementer. With a decade of experience at Sitel from December 2010 to November 2020, Portia excelled as a Customer Service Team Manager, Call Monitoring Specialist, and Quality Assurance Analyst, earning multiple awards for outstanding team leadership and performance. Portia's contributions have been recognized through various accolades, including being named the Top Customer Service Representative on numerous occasions, showcasing a consistent commitment to excellence in service delivery and process improvement. Portia holds a degree from Saint Mary's University in the Philippines.