Jason MacMurray

Jason MacMurray is an experienced professional in Customer Success, currently serving as the Director of Customer Success at Pinwheel since January 2024. Previously, Jason held the position of Head of Customer Success at Smile Identity, where notable achievements included a 20% improvement in onboarding time and a 14% revenue increase for the SMB segment within three months. Prior roles include VP of Customer Success at Process Street, where Jason developed proactive customer engagement strategies resulting in net negative churn, and Chief Customer Officer at Mindflash, focusing on customer retention and product strategy. Jason's extensive background also includes operational leadership as Principal at the Investment Group of Santa Barbara and COO at BodyTrends Health & Fitness. Jason’s educational background includes studies at Middlebury College and Cate School.