Customer Success Engineer

We are looking for a talented Customer Success Engineer to join our growing team in Tokyo. Pix4D develops drone photogrammetry software and products that enable tens of thousands of professionals around the world to process, visualize, assess and edit their own maps and 3D models. Our software is used in various fields of application such as construction, agriculture, mining, and many more.

You will join a multinational team working on the development of cutting-edge, cloud-based solutions. You will have the opportunity to work with product owners, experienced software engineers and domain experts to extend and improve the Pix4Denterprise products, used by hundreds of customers every day.

You will have learned by direct experience that the most important characteristic of software is maintainability. As such, you strive to keep your code simple, readable and testable. You understand the importance of testing and your definition of “finished” includes a thorough testing phase. You are passionate about your craft, you enjoy sharing good practices via pair programming and learning from others.

Responsibilities

• Provide pre-sales technical advice to Enterprise leads
• Deliver on-demand consulting to clients on our technology and provide tailored advice and solutions
• Develop reusable scripts to set up Pix4D enterprise products in final customer environments through integration services
• Support enterprise customers on issues related to Pix4D enterprise products working on their infrastructures
• Be responsive to ensure the quality of the support service and the response time
• Act as the interface between the customer and the development teams to provide support and manage integration projects
• Liaise with the management about the new features requested by enterprise leads and customers, and discussed at pre-sales, consulting or integration services
• Provide software demonstrations when necessary
• Encourage collaborative and continuous learning working environment by sharing knowledge
• Ad hoc accountabilities as assigned