We are looking for Junior Customer Service Specialists (flexible working time and partial remote work possible) to join our growing team in Madrid, Spain.
This role requires you to become an expert on our Pix4D products and provide technical support to customers and partners. You will solve related issues with data acquisition, processing, and post-processing. The ideal candidate has excellent communication and people skills, as well as an interest and desire to evolve in a fast-growing technology company.
Relevant backgrounds include photogrammetry, geomatics, CAD software and/or land surveying, RTK technology, and drone piloting.
Responsibilities
- Master Pix4D’s products and solutions and stay up to date on improvements.
- Respond promptly and professionally to customer inquiries and provide technical assistance services mainly using our ticketing system or in-person interactions.
- Assist customers by answering promptly and professionally to inquiries with accurate information on a wide range of topics (products or services, pricing, and features), mainly using our ticketing system or in-person interactions.
- Provide technical assistance and troubleshooting for customers, diagnosing and resolving issues, and escalating complex problems to product teams. Stay informed on product updates and specifications to deliver accurate support.
- Gather and analyze feedback from customers regarding their experiences, challenges, and suggestions for improvement, and provide insights and recommendations to drive continuous improvement initiatives and enhance the overall customer experience.
- Update and maintain Pix4D’s online documentation to ensure accuracy and clarity, aligning with the latest product features and support guidelines. Collaborate with product and technical teams to gather information, regularly review and revise content to reflect updates, and provide users with reliable resources.
- Work closely with other Support experts in different Pix4D teams and offices.
- Propose and implement initiatives that improve the customer experience and help the team scale up