Planes
Phil Cannon is an experienced professional in customer care and claims management with a strong track record in improving customer satisfaction and operational efficiency. As Senior Director of Customer Care at Planes Companies since May 2015, Phil led a team that restored customer satisfaction scores to over 90% and received the 2022 Customer Excellence award from United Van Lines. Previous roles include Director of Claims, where performance metrics were established to enhance adjuster efficiency and reduce costs, and Claims Adjuster, known for closing significantly more claims than peers. Phil's career also includes positions at Sysco as a Marketing Associate, focusing on cost analysis and operations, and at Dell as an Inside Sales Representative. Phil holds a Bachelor’s degree in Marketing from the University of Southern Indiana.
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Planes
We are a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that's helping a person move one block or solving complex supply chain problems, we're here to help you move forward with confidence. Planes has five owned, full-service office and warehouse locations in Cincinnati, Ohio (Corporate Headquarters), Dayton, Ohio, Columbus, Ohio, Chicago, Illinois and Indianapolis, Indiana. Through our vast network of partners, we offer moving, transportation, warehousing, logistics, and project management services on a local, national and international level.