Platform Housing Group
Laura Hooper has extensive experience in customer engagement and case management, currently serving as Customer Experience Team Leader at Platform Housing Group since November 2019, following roles as Asset Management Officer and Customer Experience Officer. Previous positions include Customer Engagement Officer and Customer Engagement Assistant at Fortis Living, as well as Case Worker at West Mercia Police, where legal documentation was meticulously managed and filed. Laura also worked as an Intelligence Analyst at NetWatch Global®, specializing in analyzing fraudulent claims, and began their career as a Catering Assistant at Malvern St James Girls' School. Laura holds a degree in Sport, Exercise and Rehabilitation Science from the University of Birmingham.
This person is not in the org chart
Platform Housing Group
Platform Housing Group is one of the largest housing associations in the Midlands, with over 47,000 homes from Herefordshire in the West to the Lincolnshire coast in the East, and from the Derbyshire Dales in the North to the Cotswolds in the South. PHG has a strong social purpose and works to deliver quality homes and services that bring tangible and positive differences to local homes, lives and communities.