Platinium Group SAM
Bertrand Labays currently serves as COO and CMO at Platinium Group SAM since May 2018. Prior to this role, Bertrand was Group Director of CRM at eDreams ODIGEO from September 2013 to April 2018, where responsibilities included driving digital transformation of CRM activities, leading the implementation of new CRM infrastructure, and managing teams across Europe. Bertrand's earlier experience includes serving as CRM Director and Senior Marketing Manager at Vistaprint from March 2010 to September 2013, focusing on CRM strategy and customer segmentation, and working at TUI UK from October 2002 to March 2010 in roles such as General Manager Customer Data and Analytics, and Customer Database Manager, where Bertrand oversaw teams managing customer data and analytics to inform business decisions.
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Platinium Group SAM
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Platinium Group S.A.M. is an international company based in Monaco and founded in 1985 on the credence that business intelligence should be built around customer experience. Playing a significant part in the e-commerce industry over the last 10 years, the company specialises in ticketing technology, ticketing brokerage and luxury travel. Our tickets are sold worldwide and we provide one of the most powerful box office software and ticketing system in the industry. Praised as ground-breaking, our technology is used by some of the biggest brands of the Sports Industry and our solutions are recognised on a global scale. Striving constantly for evolution and pushing-back the boundaries, our approach to accessing, managing and interacting with data is the key to our customers´ success. This success is built on an unbroken customer-centric approach and passion for simplicity, easy of use and effectiveness, which are our trademark since the company’s establishment.