Jacqueline M.

Jacqueline M. has extensive experience in customer service and operations management across multiple industries. Currently serving as a Customer Service Representative at Platphorm, LLC since May 2020, Jacqueline contributes to facilitating scalable marketplace solutions for businesses. At Vivino, from February 2017 to November 2019, Jacqueline held multiple roles, including Partner Operations Lead and Customer Experience Program Lead, where responsibilities encompassed performance management, training, and enhancing customer support processes. Prior experience includes positions at Chloe + Isabel Inc., Title Nine, Blenzers, and Gap Inc./Old Navy, showcasing a solid background in customer interaction, issue resolution, and team leadership. Jacqueline holds a degree in Hospitality and Tourism from California State University - East Bay and has experience in developing training materials and operational improvements.