Erica S.

Erica S. is a seasoned professional in customer success with over 15 years of experience, currently serving as a Senior Enterprise Customer Success Manager at Pluralsight since May 2021, where the focus is on driving technology skill development for global enterprise clients. Previously, Erica held the role of Enterprise Customer Success Manager at Pluralsight, enhancing customer adoption and relationships. As the Founder of Sparks Consulting, Erica assists businesses in growth through digital strategies like website design and social media engagement. Additional experience includes roles at getAbstract, Pryor Learning, Skillsoft, and Salesforce, showcasing a strong background in customer success and account management. Erica holds a BBA from the University of New Brunswick, with studies in Marketing, International Business, Human Resources, and Economics.