Pluralsight
Masood Faraz is a seasoned professional in product and technical support with extensive experience in management and process improvement. Currently serving as Sr. Manager of Product and Technical Support at Pluralsight since March 2023, Masood has held various managerial roles at Amazon since September 2011, including Manager of Catalog Management, where responsibilities encompassed defect reduction across multiple regions and automation initiatives. In previous roles at Amazon, Masood contributed as a Subject Matter Expert and Sr. Associate, focusing on process efficiency and defect reduction, particularly supporting the launch of the ISS process in India. Masood started a career in business research analysis at LegalEase Solutions LLC and holds a Master of Arts in Economics from Loyola College and a Bachelor of Arts in Economics, History, and Politics from St. Joseph's College of Arts & Science, Bangalore.
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Pluralsight
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Pluralsight is a tech workforce development company that helps teams build better products by knowing more and working better together.