POD Management
Charlotte Perrott currently serves as the Head of Support Services at POD Management, a position held since August 2020. Prior to this role, Charlotte Perrott was the Estate Manager at Berkeley Group Plc from August 2019 to August 2020. Charlotte Perrott's extensive experience in the property management sector includes a tenure at FirstPort (UK) from September 2008 to August 2019, where the roles included Mobilisation Manager, Business Support Manager, and Client Accountant.
POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.