POD Management
Larissa Da Costa is an experienced professional currently serving as a Mobilisation Executive and previously as a Support Executive at POD Management since March 2021. Prior to this role, Larissa worked as a Concierge at Quintain Living for a brief period in early 2021 and held the position of Customer Assistant at Wilko from August 2020 to February 2021. Larissa's retail experience also includes roles as a Sales Team Member at Lovisa Pty Ltd and Customer Advisor at Boots UK, where essential skills such as upselling, customer service, and effective communication were developed. Larissa's earlier roles as a Waitress at Marco Pierre White New York Italian, along with multiple placements as a Seasonal Sales Associate at Victoria's Secret, further enhance a well-rounded background in customer-facing positions. Larissa holds a Bachelor of Arts degree in International Relations and Affairs from the University of Sussex, completed in 2020.
POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.