POD Management
Rachel Warner is an experienced professional in property management, currently serving as Engagement Manager and previously as Engagement Officer at POD Management since September 2020. Prior to this role, Rachel held various positions at Remedium Partners from July 2016 to August 2020, including Office and Operations Manager, Office Manager, Admin Team Leader, and Team Assistant. Rachel’s career began as a Cabin Attendant at Interislander from 2014 to March 2016, followed by a role as a Waitress at Sarah Searancke Catering from 2011 to 2014. Rachel earned a Bachelor of Commerce in Management and Marketing Management from the University of Otago between 2013 and 2015.
POD Management
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POD Management was born out of a desire to build a firm where customers are valued and access to information is easy.The traditional property management model is to assign customer with a single point of contact who is expected to be their relationship manager, property manager, facilities manager, compliance manager and administration resource.Quite a skill set for one person to have and one which they only use during traditional working hours.So how are we different? > Our customers can choose from multiple points of contact depending on their particular need> We are available 24/7 via 'POD Anytime' for all enquiries, not just emergencies> We are innovative in using technology to simplify and automate processes, and keep everyone informed> We employ highly trained, customer focused staff so we ‘get it right’ first time and make the experience memorable> We provide self-service facilities so our customers can obtain what they want, when they want it> We add value for our customers and engage with the local community through ‘myPOD’> And we always seek to enhance the customer experience - we want to know what we are doing well and where we can improve.