Points
Rafael Malta is an accomplished professional with extensive experience in customer support and account management. Currently serving as a Senior Customer Support Specialist at Points, a Plusgrade company, since August 2023, Rafael has previously held positions such as Account Executive at VGW, Insurance Advisor at TD Insurance, and Easyline Specialist at TD. With a background that includes roles as a Meeting & Event Analyst at KPMG and a Training Coordinator at Táticas Consultoria e MKT, Rafael has developed expertise in customer engagement and training. Rafael's academic credentials include a Licentiate degree in Portuguese Language and Literature from PUC Minas and recent studies at the University of Toronto.
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Points
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Points is a trusted partner to the world's leading loyalty programs. With over 20 years of expertise, they build, power, and grow new ways for members to get and use their favorite loyalty currency.