Pollinate
Serkan Thomas Birsen is a seasoned Senior Service Delivery Manager with extensive experience in service management and delivery across various industries. Currently serving at Pollinate since October 2018, Serkan has been instrumental in establishing a service management function for merchant acquiring services. Previous roles include Service Delivery Manager at Argos Financial Services, where implementation of ITSM controls was achieved, and at Fiserv/Monitise, overseeing the integration of contactless payment services. Serkan's earlier career includes significant positions at Deutsche Telekom UK and T-Mobile, focusing on service operation management and customer experience enhancement. An academic background in International Banking and Finance from London Metropolitan University complements Serkan's professional expertise.
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Pollinate
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Pollinate is a software business, focused on reinventing merchant acquiring for banks around the world. The business is based in London, UK, and formed of experts and global industry leaders from the financial services, merchant acquiring, loyalty, and technology sectors.