Tamara S.

Tamara S. has a strong background in call center operations and insurance. Tamara worked at Porch Group as the Head of Insurance Operations, overseeing a fully remote call center with 150 representatives and agents. Prior to that, they held the role of Senior Insurance Sales/Call Center Manager at Porch Group, managing two areas and focusing on sales and customer service.

Before joining Porch Group, Tamara worked at CHRISTUS Health, where they held the position of Director Call Center Ops & Government Relations. In this role, they expanded their responsibilities to include Medicare and US Family Enrollment, compliance and regulatory oversight, and call center operations. Tamara successfully improved processes, reduced errors, and increased member satisfaction.

Earlier in their career, Tamara worked at Humana, where they served as the Director of Call Center and Health Plan Ops and managed a team of associates and departmental managers. Tamara was also responsible for budgeting and staffing. Prior to that, they opened and managed an outbound call center project as the Assistant Director of Call Center and Health Plan Ops.

Overall, Tamara has over 20 years of experience in call center operations and insurance, with a strong focus on problem-solving, customer satisfaction, and regulatory compliance.

Tamara S. completed their Bachelor of Applied Science (BASc) degree at Purdue Global from 2018 to 2024. In addition to their degree, they obtained certifications in managing general agent and insurance surplus lines broker/agent from the Texas Department of Insurance in 2023. Tamara also obtained an insurance agent, property & casualty certification from the Texas Department of Insurance in 2021.