Poste Italiane
Luca Laurenti has extensive experience in customer experience and marketing, currently serving as a Customer Experience Manager in the COO department at Poste Italiane since September 2018, where focus areas include customer experience and VOC & NPS metrics. Prior roles at Poste Italiane included Segment Marketing Manager and Marketing Planner in the BancoPosta department, where responsibilities involved business development, go-to-market strategies, and sales support. Additional experience encompasses a Senior Controller position with expertise in business analysis and management reporting, as well as roles in sales account management, debt collection, office supervision, and customer care across various companies. Luca holds a degree in Economics from Università degli studi Roma TRE and has pursued multiple executive courses and certifications in strategic management, business English, and social media marketing.
Poste Italiane
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Poste Italiane SpA is an Italy-based postal services provider. The Company offers mail collection and delivery, printed matter and parcels, telegrams, express mail and online services. It is engaged in financial and payment services, including post office current and savings accounts, post office interest-bearing bonds, national and international money orders and currency exchange services. The Company's activities are divided into four operating segments. The Postal Service and Commercial Service includes correspondence, express delivery, logistics, parcel and philately. The Financial Service combines the activities of banking services. The Insurance Service includes the activities of Poste Assicura SpA, Poste Vita SpA and its subsidiaries. The Other Service includes the activities of Poste Mobile SpA and the Consortium for the phone services of Mobile Phone ScpA. The main shareholder of the Company is the Italian government.