Terrence Erkerd

Terrence Erkerd is an experienced IT professional currently serving as an Information Technology Service Specialist III at PowerSecure, Inc. since May 2022, where responsibilities include providing tier 3 technical assistance, managing various SaaS applications, and enhancing organizational productivity. Previously, Terrence held roles such as Device Support Analyst at Duke University Health System, where attention was focused on resolving customer requests, and IT Analyst at Duke Clinical Research Institute, addressing IT issues through systems analysis and Active Directory management. Additional experience includes positions at HCL Technologies, Datrose, BDS Marketing/Dell, The Beam Team, Flextronics, and GameStop, consistently demonstrating expertise in technical support, troubleshooting, mentoring, and team management. Terrence is pursuing a Bachelor of Applied Science in Computer and Information Sciences at North Carolina Wesleyan University, building on a foundational Web Design Degree from Wake Technical Community College.