Michelle Steyn

Michelle Steyn is an accomplished professional with extensive experience in distribution, customer service, and revenue management within the hospitality sector. Currently serving as Vice President Distribution & Customer Service Centre at PPHE Hotel Group since November 2005, Michelle has led strategic initiatives that generated £50 million in revenue across multiple properties and overseen significant projects such as the migration of the Central Reservations System for 28 properties. Previous roles include Commercial Systems & Customer Applications Manager, Manager of Distribution & Reservations, and Revenue Systems Support Manager, where Michelle implemented cost-saving solutions and enhanced revenue management practices. Early career experiences include revenue management positions at Chelsea Football Club and The Savoy Hotel Group, showcasing a solid foundation in driving business growth and operational efficiency.