Preseem (By Aterlo Networks)
James Roberts is an experienced professional who has worked in various technical roles across different companies. With a background in Electronics Engineering Technology, James has held positions such as Manager, Customer Support and Technical Support - Escalation Manager. Their expertise includes managing technical relationships with customers, advocating for technical issues, and providing support services to clients globally. In addition to their technical roles, James has also worked as an Independent Consultant and President/Principal Consultant, offering IT and business services to various clients. James has a strong background in managing support teams and ensuring customer satisfaction throughout their career.
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Preseem (By Aterlo Networks)
Preseem is an award-winning, cloud-based platform that provides ISPs with the tools to understand and proactively improve the subscriber experience (QoE). Made by Aterlo Networks, Preseem increases operational efficiency with tools that aid teams from support through to sales and marketing. You also get easy integrations with a variety of major billing systems, and a treasure trove of insightful metrics that show you the health of your entire network across all subscribers, equipment, access technologies, and vendors. With everything in one place, your team can resolve issues faster and not waste time “staring and comparing” at multiple systems. Our commitment to innovation and improvement means we’re always developing new features that give regional ISPs clear insight into their network’s performance, while helping to reduce churn, lower the number of support calls, and make life easier for each team in the organization. “It’s probably the best money we spend every month. It’s just been a huge improvement in the quality of our network.” – Matt Larsen, CEO, Vistabeam Preseem was named 2023 Service of the Year by the Wireless Internet Service Providers Association (WISPA), an award voted on by ISPs across the US—our fourth Service of the Year Award since 2019. In addition, our annual Fixed Wireless Network Report—compiled using data drawn from the hundreds of regional ISPs using Preseem—has become required reading for ISPs and network industry professionals. Preseem is made by Aterlo Networks. Founded in 2014, we are based in Waterloo, Ontario. For more information, visit our website at preseem.com.