Evelina Hansen

Evelina Hansen is an accomplished customer experience and change manager, currently serving at Prezzee since December 2023. With a robust background in operations management at TheFork from November 2019 to December 2023, Evelina led client onboarding, customer care, and sales administration, and significantly enhanced efficiency through process optimization. Notable achievements include initiating a yield boost project that improved booking availability by 12%, reducing escalations by 70% through targeted finance training, and developing an internal internship program to promote retention. Evelina's previous roles include account executive at Sudler & Hennessey and intern positions at Red Agency and TORSTAR, complemented by a Bachelor's degree in Public Relations, Advertising, and Applied Communication from UNSW and a Diploma in Tourism Promotion Operations.