Primark
Richard Feest is a seasoned professional in product management and retail systems, currently serving as Senior Product Manager for Customer Experience at Primark since March 2022. Prior to this role, Richard held several key positions, including Head of Retail Systems at Greene King from May 2016 to March 2022, where responsibilities encompassed overseeing systems for 1,700 pubs, restaurants, and hotels, impacting 38,000 employees. Additionally, Richard was Head of IS Change at Central England Co-operative, leading the development of strategic opportunities in a rapidly evolving solutions marketplace. Richard's earlier experience includes driving IT transformation as Head of I.C.T at Anglia Regional Co-operative and managing business systems for approximately 3,500 end users as Business Systems Manager at Anglia Regional Co-operative Society Limited. Richard began a career in project management at Pearl Assurance, specializing in general insurance and reinsurance. Richard holds a Diploma in Management Studies from the University of Northampton.
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Primark
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Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to provide affordable choices for everyone, from great quality everyday essentials to stand-out style across women’s, men’s and kid’s, as well as beauty, homeware and accessories. With a focus on creating great retail experiences in-store, Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Primark is working to make more sustainable fashion affordable for everyone. Primark Cares is its commitment to doing better, every day - making more sustainable products everyone can afford, reducing its impact on the planet and improving the lives of workers. It has made a series of public commitments it plans to work towards and report on progress each year. These include making all its clothes from recycled or more sustainably sourced materials, ensuring clothing is recyclable by design, halving carbon emissions across the value chain and pursuing a living wage for workers in the supply chain.