Troy Bixler

Troy Bixler is a seasoned professional in customer success and information technology, currently serving as the Senior Director of Customer Success at PrimePay since October 2022. Previously, Troy held significant roles at Microsoft, including Client Technology Lead and Senior Customer Success Account Manager, and was instrumental in establishing the Customer Success division at Zephyr, achieving a 30% increase in retention rates. Troy's experience also includes positions at Penn Medicine, University of Pennsylvania Health System, where responsibilities ranged from Information Technology Manager to Systems Administrator, proving expertise in process improvement and customer relationship management. Troy holds a Master of Business Administration in Business Process Innovation from Widener University and a Bachelor of Science in Computer Information Systems and Business from Gwynedd Mercy University.