PRISM Vision Group
Marques Burgess possesses extensive experience in customer service and operations management, currently serving as the Sr. Director of Call Center Operations at PRISM Vision Group since August 2025. Previous roles include Director of Member Services at Progyny, Inc., and Director of Customer Experience at miR Scientific, LLC, where Marques successfully established a comprehensive Customer Experience department. At URBAN HEALTH PLAN, INC., Marques restructured the Call Center, achieving significant agent growth and high customer satisfaction metrics. Marques also has a background at Stericycle, managing a large call center and developing service expansions, and at New Vitality, overseeing operations that generated substantial yearly revenue. Education is from Rutgers University and Amityville Memorial High School.
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PRISM Vision Group
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PRISM Vision Group® is the largest vertically-integrated independent ophthalmology administrative services organization (ASO) operating exclusively on the east coast. PRISM comprises 87 locations, 158 providers and more than 1300 employees throughout New Jersey, Pennsylvania, Delaware, Virginia, Maryland and the District of Columbia. PRISM Vision Group is a physician-led organization with a mission to support ophthalmology practices in providing patients with world-class, comprehensive eye care and to build an unrivaled practice environment for its network of affiliated physicians and employees.