Probe CX
Adrian Anderson is currently the Operations Manager Banking and Finance at PROBE Group. Adrian previously held roles such as Stay at home dad for the Anderson family, Group Leader Vulnerability at EnergyAustralia, and General Manager Collections, Fraud and Account Servicing at ME Bank. Adrian has a strong background in fraud management, collections, customer service, and back office operations in the banking and finance industry. Adrian holds degrees in Lean Six Sigma Green Belt, Management, Business Administration, Computer Programming, and Survey and Mapping.
Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.