Probe CX
David Fernandez currently serves as the Head of Facilities & Procurement at PROBE Group since October 2017. Prior to this role, David held the position of Senior Manager – Facilities/Property at Aegis Services Australia from October 2010 to October 2017. With a background in fraud investigations and financial services, David has a Bachelor's Degree in Information Systems from the University of Tasmania and a Diploma in Information Technology (Network Engineering) from TAFE Tasmania. David's key responsibilities include overseeing property management, negotiating contracts, and ensuring compliance with company policies. David's expertise extends to conflict resolution, coaching, and mentoring in financial services.
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Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.