Probe CX
Don Sebastian Cifra is the Director People and Culture at Probe CX, having previously held positions such as Sr. Manager Human Capital at TTEC and Director Human Capital at Philam Life. With a background in Psychology from the University of the Philippines, Don Sebastian has extensive experience in managing HR functions and driving business goals through talent management and strategic HR partnerships.
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Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.