Probe CX
Felicity Allnutt is currently working as a Manager - PMO at PROBE Group since June 2018. Prior to this role, Felicity worked at Salmat from 2013 to May 2018, holding various positions including Business Analyst, Team leader - Incidents & Change, Platform Improvement, and Senior Customer Service Representative. Felicity holds a Bachelor of Fine Arts in Photography from RMIT University, a Certificate 3 in Customer Contact from Salmat Learning, and a Diploma of Arts/Applied Photography from Photographic Imaging College.
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Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.