Probe CX
Lisa Michael serves as the Director of People Strategy at Probe CX, a role that encompasses leadership across the Strategic PX Business Partners within the Probe Group in Australia, New Zealand, and India. With a background as Head of People Experience at Innovior and extensive experience at DECJUBA as General Manager of People & Business Improvement and Projects, Lisa has spearheaded initiatives in learning and development and drove strategic planning. Prior consulting experience at LMEntry Pty Ltd involved HR strategy implementation for various high-profile clients, while earlier roles included National Recruitment Director at Deloitte, focusing on recruitment strategy development.
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Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.