Probe CX
Nick Toms is currently working at Probe CX as a Pricing Lead, Business Process Re-engineering Manager, and Business Improvement Manager. At Probe, Nick fulfills various responsibilities such as participating in the sales process, assessing ROI, and presenting pricing strategies. Prior to Probe, Nick worked at Salmat as a Commercial and Pricing Analyst, where Nick created pricing solutions, participated in tender processes, and analyzed commercial risks. Additionally, Nick started their career as a Senior Customer Service Agent, where Nick gained essential customer service skills. Nick holds a Bachelor of Commerce degree in Information Technology and Electronic Commerce from Victoria University of Wellington.
Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.