Probe CX
Rebecca S. is a skilled Senior Business Analyst with a strong background in project management and process alignment. With experience in major programs and projects at various companies, Rebecca has demonstrated leadership in data gathering, documentation, strategic design, and training coordination. Their educational background includes certificates in Agile Project Management and Customer Contact, as well as degrees in Behavioural Science, Neuroscience, Psychology, and Anthropology.
Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.