Probe CX
Tim Wainwright has been working at PROBE Group as an Improvement Manager since February 2017, previously serving as a Senior Manager - Operations at Aegis Services Australia. Tim has experience leading and developing teams, transitioning operations offshore, and holding various roles such as Operations Manager, Business Analyst, and Team Leader. Tim holds a Diploma of Management from Melbourne Polytechnic and attended Hurstbridge High School.
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Probe CX
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including the Australia, New Zealand, the Philippines, United States and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, process and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive.