Process Research & Optimization
Prior to founding PRO, Phil Spencer was co-founder of The Lab (1999-2014) where he led the research behind an extensive database of best practice workflows, benchmark metrics and improvement solutions. He also led operations and developed the implementation methodology to deliver complex client engagements that cumulatively achieved over $2.5 billion in financial benefits.
1999-2013: The Lab Consulting – Delivered over 300 client projects
1991-1993: Gemini Consulting – Analysis & Design Leadership Team
1983-1998: The SCA Group – Executive VP of Operations (returned ‘94)
Phil began his career in Finance with Chubb Insurance, overseeing 4 operating regions in the Northeast, where he made some of his early discoveries on process optimization and benchmarking.
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Process Research & Optimization
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We partner with senior execs and their teams to continually optimize business performance through a best practice knowledgebase and business modeling methods.