ProdEx Technologies
Suhad Ahmed is an experienced technical support professional with a diverse background in customer service and data analysis. Currently serving as a Senior Technical Support Specialist at ProdEx Technologies since February 2023, Suhad previously worked at Concentrix as a Senior Operations Representative, focusing on resolving complex application issues and performing screen sharing sessions. Prior experience includes a role as a Data Analyst at Amazon, where responsibilities involved transcribing and annotating audio files for AI applications, and as a Technical Support Engineer at HCL Infosystems Ltd., addressing broadband issues and enhancing customer experience through feedback reports. Suhad holds a Master's of Business Administration in Human Resources Management from the University of Madras, obtained between 2015 and 2017.
ProdEx Technologies
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ProdEx Technologies is one of the first software product development companies in Chennai. Since 1997, we have been developing world-class, patented products for B2B lead generation, recruiting, and physical assets tracking for companies based out of the Silicon Valley. Our expertise comes from the tens of thousands of hours invested in software product development, design, programming, and quality assurance. We also offer remote sales and support services to customers in the USA for products we develop.