Shannon Dirks

Shannon Dirks is an accomplished professional with extensive experience in collections and team leadership across various financial organizations. Currently serving as Team Lead at Prodigy Finance since March 2022, Shannon oversees processes related to post-default recoveries and forbearance while managing a team of agents. Prior roles include Team Leader for Collections Administration at RCS, where responsibilities encompassed preparing managerial reports, driving recovery targets, and managing team performance across different stages of collections. Additional experience includes various leadership positions at Absa Group, where Shannon focused on operational improvements, workflow management, and customer satisfaction. Shannon holds a Bachelor's degree in Business Administration from the University of the Western Cape.