Profitroom
Edyta Walczak is an accomplished professional with extensive experience in customer success and revenue management within the hospitality industry. Currently serving as the Chief Customer Success Officer at Profitroom since January 2022, Edyta oversees a client base of over 3,500 across global markets and manages key departments including Onboarding, Customer Success, and Support. Prior roles include Director of Customer Success at Arora Hotels, where Edyta collaborated with various teams to enhance financial performance, and Revenue Manager at InterContinental London - The O2, focusing on distribution strategies. Edyta has also held management positions in reservations and operations at Holiday Inn Express London ExCeL, The Hoxton Hotel, and Arbor City Hotel, demonstrating a consistent track record of leadership and service excellence.
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Profitroom
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Our mission is to accelerate profitability for outstanding hotels with innovative technology designed to deliver an unrivalled guest-centric experience, driving more total revenue. Profitroom powers more than 3,500 outstanding leisure hotels and resorts across the world. The award-winning Profitroom Suite exposes hotels' full business potential with the complete set of e-commerce tools and industry-leading experience personalisation. Profitroom reservation platform supports all channels and yields direct bookings performance. It's built on the guest-centric foundations to strengthen guest loyalty and retention. We believe hoteliers are seeking platforms to empower their revenue growth but also to satisfy their guests' expectations. Our team of 225 experts inspire hoteliers with the newest and most powerful technology but also guarantees 5-star customer success and support in 7 languages.