Prologis
Doug Merritt serves as the Vice President and Global Head of Customer Experience & Network Operations at Prologis, starting in January 2023. Merritt previously held the position of Vice President for Customer Experience & Advanced Solutions at Shell Recharge Solutions, where a notable achievement included increasing customer service ratings by 20%. Prior roles include Senior Director positions at Greenlots and Honeywell, highlighting a strong focus on customer success and technical support across several organizations. Merritt’s career also features significant contributions to Elster Solutions and Avaya, emphasizing expertise in developing customer-centric solutions and driving technological integration for enhanced operational performance. Doug Merritt holds a BS in Computer Science with a minor in Psychology from East Carolina University.
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Prologis
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Prologis, Inc. is the global leader in logistics real estate with a focus on high-barrier, high-growth markets. A publicly traded real estate investment trust (REIT), Prologis offers its customers and investors the most modern and geographically diverse platform of distribution space in the world. The company is known for its unparalleled customer service and commitment to sustainable development.