Nicole Ondiano

Nicole Ondiano is a seasoned professional in customer success, currently serving as Manager of Customer Success at Prophix since May 2017, where Nicole earned the 2024 Pinnacle Award. During their tenure, Nicole demonstrated strong leadership as Team Lead by revamping the onboarding program and managing an enterprise portfolio of approximately $6 million, achieving low churn and high engagement rates. Prior roles include Senior Customer Success Manager and Customer Success Manager, where Nicole focused on relationship building and strategic growth for 75+ accounts. Additionally, Nicole started as a Business Analyst, enhancing financial processes for software implementation, and was previously a Business Office Administrator at McMaster University. Nicole holds a degree from McMaster University, completed in 2019.