In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.
Today, Provi is better than ever. We’ve created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios.
If selected for a position in either Chicago or Austin*, you'll enjoy a hybrid work arrangement, allowing you to spend two days a week working from our office. Additionally, we provide an accommodation process for those who may require full remote work.
*Hybrid positions are only applicable to employees within a 35-mile radius of Provi offices
Provi is looking for an enthusiastic CSM, Enterprise Accounts who is passionate about helping key accounts achieve successful business outcomes while using the Provi platform.
What you'll be doing
- Customer Relationship Management: Cultivate and maintain strong relationships with enterprise customers post-onboarding. Leverage your interpersonal skills to understand client needs, goals, and challenges, ensuring they are equipped to achieve their desired business outcomes with Provi.
- Customer Growth and Retention: Manage and expand the wallet share of a portfolio of enterprise clients by identifying growth opportunities, and ensuring long-term customer retention through proactive engagement.
- Data-Driven Customer Health Monitoring: Utilize data and analytics tools such as Tableau to monitor customer health. Analyze trends, derive insights, and implement action plans to improve account performance and mitigate potential risks.
- Business Reviews and Strategic Consulting: Lead monthly/quarterly business reviews, preparing insightful presentations and data-driven reports. Provide actionable recommendations during client meetings and follow through on all post-meeting deliverables.
- Implementation Collaboration: Work closely with the Implementation Project Manager and Implementation Lead to ensure seamless transitions for newly onboarded customers. Ensure smooth handoffs and maintain continuous alignment on customer goals.
- Platform Expertise and Support: Develop an expert-level understanding of the Provi platform, guiding customers through any technical issues. Collaborate with internal teams to ensure timely resolutions, while maximizing the platform’s benefits for each account.
- Cross-Functional Collaboration and Advocacy: Serve as the voice of the customer internally. Collaborate with product, support, and training teams to provide feedback, advocate for new features, and contribute to the development of training materials and resources.
What we are looking for
- Experience: 2+ years in customer success, client management, implementation, onboarding, or sales, ideally in an enterprise or SaaS environment.
- Relationship Building: Proven ability to establish trust and rapport with customers, including executives and key stakeholders.
- Presentation Skills: Strong communication and presentation skills, with experience presenting to various levels of an organization.
- Analytical Skills: Proficiency in data analysis, especially using tools like Tableau, to derive insights and make data-driven decisions.
- Detail-Oriented: Meticulous attention to detail and a commitment to delivering high-quality work.
- Self-Starter: Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.
- Problem Solver: Enjoy solving complex problems and seeing them through to successful resolution.
- Continuous Improvement: Passionate about self-development and continuous improvement, both for yourself and your team.