Katia Janssens

Katia Janssens is an accomplished professional with extensive experience in customer care and operations within the telecommunications sector. Currently serving as the Head of Digital, Sales & Care contact centers at Proximus since February 2018, Katia leads a dedicated team of digital coaches to enhance digital adoption and customer engagement. Prior to this role, Katia held several key positions, including Director of Customer Care & Operations at Scarlet and Manager of the Talent Solution Center at Proximus, where responsibilities included recruitment, talent management, and organizational design. Early career experience as an HR Business Partner at Belgacom involved handling union negotiations and absenteeism management. Katia holds a Master of Business Administration and a Master in Industrial Psychology from Vrije Universiteit Brussel.