MK

Mona Kassim

Assistant Director, Customer Experience at Prudential BSN Takaful Berhad

Mona Kassim is an experienced professional in customer experience and marketing communications, currently serving as the Assistant Director of Customer Experience at Prudential BSN Takaful Berhad since March 2019. Prior to this role, Mona held multiple positions at the same company, including Assistant Director in the Life Insurance & Takaful Framework Programme Office and Assistant Director of Brand and Communications from December 2009 to 2019. Mona's career also includes serving as the Head of Marketing Communications at CIMB Aviva Assurance and working as an Assistant Manager in Corporate Communications & Branding at Mayban Fortis Holdings (now known as Etiqa). Educational qualifications include a BSc in Parks, Recreation & Tourism from the University of Missouri-Columbia and secondary education from MRSM Taiping and Sekolah Jalan Gurney 1.

Location

Kuala Lumpur, Malaysia

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Prudential BSN Takaful Berhad

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Prudential BSN Takaful Berhad (PruBSN) is Malaysia’s leading family takaful operator whose customer centric approach, multi-distribution channel strategy, innovative solutions and technological leadership have propelled it to the forefront of the industry. Our success is a reflection of the quality of our people. At PruBSN, we provide an environment that enables our people to find value and meaning in their work, and to deliver outstanding performance for our customers, shareholder and communities. This is essential to our success and is performed through our focus on the following areas: Robust Talent Development & Training Programmes We provide ample opportunities for learning and growth by offering in-house training as well as public programmes, workshops and seminars to all our employees. Driving Leadership Our efforts to achieving great leadership does not stop at the top management level. We prepare our talents early to create a strong line-up of future leaders. Through our award-winning Leadership Development Programme, high potential employees are earmarked and rigorously assessed to determine their individual strengths and areas of development. Performance & Rewards We strive towards making pay-for-performance a reality through a reward system that ensures the overall company and specific business results, as well as individual performance and behaviours, are reflected in each employee’s reward. Employee Engagement We promote an ongoing and open dialogue among our people through forums and surveys, as well as through a strong culture of leadership and candid feedback between managers and employees. We also strongly encourage employee volunteering as a way to support our communities and acquire new skills. Diversity & Inclusion We are committed to developing and maintaining a diverse and inclusive culture of our workforce. For career opportunities at PruBSN, visit www.prubsn.com.my/en/careers/


Industries

Employees

501-1,000

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