Leonardo Roman

Leonardo Roman has extensive experience in product management and digital transformation, currently serving as Vice President and Chief Product Owner for Customer Service & Communications at Prudential Financial since January 2014. This role involves empowering customer service operations through an automation-driven platform, driving cost savings, and enhancing digital experiences. Previous leadership positions at Prudential include Director roles focusing on transformation strategy and intelligent automation. Leonardo has also contributed to strategic partnerships in the AI and VR education space, and has a background in digital marketing and experience design from firms such as Havas Worldwide and Fjord. In addition to a Master’s Degree in Industrial Production Engineering from Universidad EAFIT, Leonardo has pursued certifications in Design Thinking, Robotic Process Automation, and Songwriting, reflecting a diverse skill set that blends technology and creativity.