Puzzel
Danica Bateman is an experienced marketing operations professional currently serving as the Senior Marketing Operations Manager at Puzzel since August 2023. Prior roles include Marketing Operations Manager at Codat and Unbabel, where Danica focused on enhancing marketing effectiveness. Danica has a proven track record in driving organic web traffic through SEO strategies, managing comprehensive corporate communication plans, and overseeing brand presence on social media. Earlier positions include Marketing Automation Manager at net2phone Canada and various co-op roles that provided foundational skills in communications and marketing analytics. Danica holds a Bachelor’s Degree in Commerce from Dalhousie University and completed high school at Ashbury College.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.