Puzzel
Emma Aspfors has a diverse work experience spanning various roles and industries. Emma most recently served as the Finance Director for Financial Planning & Analysis at Puzzel since September 2021. Prior to that, they worked as a Senior Business Controller at Puzzel from October 2019 to September 2021. Emma also held positions at EnterCard Group AB, where they were a Department Manager for Performance Management, Finance from October 2018 to September 2019, and a Business Controller from June 2016 to September 2018. Emma was a Controller at Wärtsilä from April 2014 to June 2016 and a Banking Advisor at Nordea from November 2010 to April 2014. Their career started at Kela, where they worked as a Customer Advisor from February 2010 to September 2010.
Emma Aspfors completed their Bachelor of Business Administration in International Business at Vaasan ammattikorkeakoulu VAMK University of Applied Sciences from 2006 to 2010. Emma then pursued a Master's degree in Social Science, specializing in Peace, Mediation, and Conflict Research, at Åbo Akademi University from 2010 to 2014. Additionally, they participated in a fall 2008 exchange program at the University of Pardubice, focusing on Business Economics.
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Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.